REFUND & RETURNS POLICY
Last Updated: January 16, 2026
At Amy Embery US, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. Below is our comprehensive policy to ensure a transparent and fair return process.
1. 30-DAY RETURN WINDOW
You have 30 days from the date you receive your order to request a return or exchange. To be eligible, your item must be:
In the same condition as received (unworn, unused, and unwashed).
With all original tags and labels attached.
In its original packaging.
Accompanied by the original receipt or proof of purchase.
2. HOW TO INITIATE A RETURN
To start the process, please contact our support team at [email protected] with the following details:
Order Number & Full Name.
Reason for Return: Briefly describe the issue.
Evidence: Attach high-quality photos and/or a video of the product (specifically showing the defect/damage and the shipping label).
Once your request is approved, we will provide you with the return address and instructions. Please do not send items back to the sender’s address on the package without prior authorization.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival. If the product is defective, damaged, or you received the wrong item, contact us immediately.
Resolution: We will evaluate the issue and provide a replacement or a full refund at no extra cost to you.
4. EXCHANGES
We currently offer exchanges exclusively for products that are:
Damaged or defective.
Incorrect items (wrong size, color, or design) sent by our facility. Please follow the return process above to request an exchange.
5. RETURN SHIPPING COSTS & FEES
Defective/Incorrect Products: Amy Embery US will cover the return shipping costs.
Customer Preference (Non-Defective): For “Change of Mind” returns or customer errors (e.g., ordering the wrong item), the customer is responsible for the actual return shipping costs.
Original Shipping: Original shipping fees are non-refundable for non-defective returns.
Restocking Fee: We do NOT charge any restocking fees.
6. REFUND PROCESSING
Once we receive and inspect your return (typically within 72 hours of receipt), we will notify you of the approval or rejection of your refund.
Approval: Your refund will be processed within 9 business days.
Payment Method: The credit will automatically be applied to your original payment method.
Bank Processing: Please note that it may take an additional 5-10 business days for your bank or credit card company to post the refund to your account.
7. CANCELLATIONS
Orders can be canceled for a full refund within 12 hours of placement. After this window, the order enters production and will be treated as a standard return under our “Change of Mind” guidelines.
8. CONTACT INFORMATION
For all return inquiries and support, please reach out to us:
AMY EMBERY US
Email: [email protected]
Address: 4250 Via Dolce, #321, Marina Del Rey, CA 90292, USA
Business Hours: Mon–Fri: 9:00 AM – 5:00 PM (PST)
