ORDER CANCELLATION & CHANGE POLICY

Last Updated: January 16, 2026

At Amy Embery US, we strive to process and fulfill your orders as quickly as possible. Because many of our items are custom-made or personalized, we have established the following policy regarding cancellations and modifications.

1. THE 12-HOUR WINDOW

You have 12 hours from the time of purchase to request a cancellation or make changes to your order (including size, color, quantity, and shipping address).

  • Within this timeframe, we can accommodate most requests.

  • Once this 12-hour window has passed, your order is automatically moved into our production queue, and we are unable to make further changes or cancel the order.

2. HOW TO REQUEST A CHANGE OR CANCELLATION

To request a modification, please contact our support team immediately:

  • Email: support@amyembery.us

  • Subject Line: [URGENT] Cancellation/Change Request – Order # (Your Order Number)

3. NON-ELIGIBLE CASES FOR CANCELLATION

We cannot accept cancellation or change requests in the following circumstances:

  • Production Status: The 12-hour grace period has expired, and the order has entered the production or packaging stage.

  • In-Transit: The order has already been dispatched and is currently in the hands of the shipping carrier.

  • Late Complaints: Requests made after 12 working hours from the time of purchase.

  • Insufficient Quantity: If you mistakenly ordered fewer items than intended, please place a new order for the additional items. We cannot “add” items to an existing processed order for security reasons.

4. ADDRESS CORRECTION POLICY

Providing an accurate shipping address is the customer’s responsibility.

  • Correction Period: You may update your shipping address by emailing support@amyembery.us within 12 hours of placing your order.

  • Post-Processing: After 12 hours, the order is finalized with the address provided at checkout.

  • Liability: Amy Embery US is not responsible for orders shipped to an incorrect address provided by the buyer. If the package is delivered to the wrong location or returned to us due to an incorrect address, the buyer will be responsible for any additional shipping costs or replacement fees.

5. CONTACT INFORMATION

For any questions regarding your order status, please reach out to our customer service team:

AMY EMBERY US

  • Email: support@amyembery.us

  • Address: 4250 Via Dolce, #321, Marina Del Rey, CA 90292, USA

  • Support Hours: Mon–Fri: 9:00 AM – 5:00 PM (PST)